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FAQs

This page contains all of our frequently asked questions (FAQs) about reopening. It was last updated 20 October 2020.

Jump to FAQs about: Visiting GSC | Safety Measures | On The Day | Facilities | Rescheduling of Previous Events | Science Passports

Visiting GSC

Frequently asked questions about visiting GSC.

Is Glasgow Science Centre open?

Yes, Glasgow Science Centre will be opening on October 3rd and will be opening Saturdays and Sundays throughout October and November 2020. We will also be open during the Scottish October School Holiday (9th – 25th inclusive.) Our reopening is dependent on Scottish Government guidance.

What are your opening hours?

We are open 10.00 – 17.00 at weekends in October and November 2020 and during the Scottish October School Holidays (9th – 25th inclusive.)

Do I need to pre-book?

Yes. We will be welcoming fewer visitors than normal to ensure that we can maintain social distancing measures according to government guidance. For this reason, we are operating a time entry system and are asking all visitors including Science Passport holders to pre-book here.

We have also allocated specific visiting time slots for Science Passport holders to allow us to welcome as many as passport holders as we can.

If you would prefer to book over the phone please call us on 0141 420 5000 (10.00 – 15.00, 7 days a week.)

We expect there to be a high demand for tickets, therefore, please only book if you fully intend to make a visit. We only have a limited number of tickets available each day and want to welcome as many people as we can.

If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email contactus@gsc.org.uk to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Visits that are booked but then not taken up have a direct impact on our future sustainability.

Any bookings that are unused and not cancelled by email in advance of arrival time will not be refunded.

Can I book over the phone?

Yes, our team are here to support you if you can’t use the online ticket system. To book by phone please call us on 0141 420 5000 (10.30 – 15.00, 7 days a week.)

If you’re able to book online, please do so to keep our team free to assist people who aren’t able to.

Can I still turn up and pay at the ticket desk?

No, unfortunately, we can only admit pre-booked visitors. If you decide on the day that you would like to visit, please call our team on 0141 420 5000 before travelling to us and we will see if it is possible to book you in.

I’ve pre-booked, can I cancel or amend my booking?

Yes, if you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email contactus@gsc.org.uk to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Any bookings that are unused and not cancelled, for the reasons above, by email in advance of arrival time will not be refunded.

How do I book a ticket if I am an essential carer?

All paying visitors who require special assistance are offered free admission for their carer. This can be booked along with your tickets online or over the phone. Please bring proof of your carer status to present on arrival.

Why do I have to book a time slot?

We have introduced time slots to ensure staggered arrival times so we do not have large queues of visitors and to ensure we can maintain social distancing in our arrival area. We know it’s difficult to arrive exactly on time, especially with kids so we will do all we can to admit you as quickly as we can if you are late for your slot.

Are visits time-limited?

No, you are welcome to stay for as long as you would like until we close at 17.00. We have capped our visitor numbers each day to ensure that we don’t exceed safe visitor levels for social distancing.

I have a corporate ticket can I still use it?

Yes, you can, please book your day tickets using the Corporate Ticket Holder option. You must ensure you bring your corporate tickets to be redeemed on the day or you will be charged full price for admission on arrival.

If your ticket has expired during our closure, please call us on 0141 420 5000 (10.30 - 15.00, 7 days) or email us at contactus@gsc.org.uk  at least 24 hours before your visit so we can arrange for your voucher to be honoured.

I have a gift voucher can I use it for ticket purchases?

Yes you can, please call us on 0141 420 5000 (10.30 – 15.00, 7 days a week) to book in and bring your vouchers with you on the day.

If your voucher has expired during our closure, please let the team know when you call and they will arrange for it to be honoured.

I have a voucher for a science passport. Can I use it?

You will be able to use your voucher to either book day tickets or to purchase a science passport. Please call our team on 0141 420 5000 (10.30 – 15.00, 7 days a week) to arrange.

Can I book a group in?

No - Due to current restrictions in place we are not able to plan for reopening to group visits in the short term. We will work as quickly as we can towards a safe resumption of activities with groups once restrictions allow.

Can I visit with my family?

Yes. Please follow government guidance about households and bubbles to ensure you are visiting safely.

Can I have a birthday party?

No - Due to current restrictions on mixing households we are unable to offer birthday parties at the moment. We will work as quickly as we can towards a safe resumption of these activities once restrictions allow.

How do I get my tickets?

Shortly after booking you will receive a confirmation email with your booking reference number on it. You need to bring your booking reference number with you on the day. You will be checked in using this when you arrive. Your confirmation email will contain lots of information about your visit so please read it carefully before arriving. There’s no need to print your email out.

If your email doesn’t arrive within 3 hours of booking, please make sure check your junk mail folder before contacting us at contactus@gsc.org.uk

If you think you have entered the wrong email address when booking, please email us or give us a call.

What will you do with my personal information after I book online?

You can find our privacy policy here.

We may also share your contact details if required with NHS Test and Protect. We will share only the contact information you have given at time of booking. You can find out more at NHS Test and Protect at https://www.nhsinform.scot/campaigns/test-and-protect

Safety Measures

Frequently asked questions about safety measures at GSC.

What measures are in place to help keep visitors safe?

Some of our new measures include but are not limited to:

  • Extensive regular cleaning in all areas including exhibits during opening times with cleaning schedules on display at all toilets.
  • We are giving extra attention to high touch-points such as handrails, escalators, lift buttons and all hard surfaces.
  • All staff and visitors (excluding those under 5 years old) will be required to wear a face mask. See below for more information.
  • Hand sanitising stations are available for use by everyone in key areas around GSC.
  • Social distancing must be adhered to (1 m in Café, 2m in all other areas.) Socially distanced floor markers are in place in queuing areas.
  • Sneeze screens have been installed at all till points.
  • All transactions are either in advance or by card (ideally contactless). No cash will be accepted.
  • Exhibits have been located and signage will be in place to allow for social distancing while in use by one family at a time.
  • Visitor numbers are significantly reduced to support social distancing.
  • We are operating a zero-tolerance policy to anyone who does not adhere to social distancing guidelines in place.
  • Signage in place throughout the building to help guide you and maintain social distancing.

Will we still be able to play with everything?

Within our galleries we have worked hard to space out our interactives to ensure as many remain available as possible. Please adhere to any social distancing measures that might be in place for specific exhibits. The only gallery which will be fully closed is the “Big Explorer” on the first floor which includes our soft play area.

Glasgow Science Centre still has lots to offer for the under-7s and we have made some suggestions on what to explore here.

Do I have to wear a face mask?

Yes, all visitors  are required to wear a face mask during their visit unless they are children aged under 5 years or are exempt for health reasons. If you have a condition that prevents you from wearing a face mask, we recommend that you help us to support you by wearing a lanyard from the hidden disabilities sunflower scheme or other organisations who offer exemption cards. More information can be found at https://hiddendisabilitiesstore.com/for-you

I have an exemption from wearing a face mask, will I still be welcome?

We welcome everyone and recognise there are circumstances where, for health, age or accessibility reasons, some visitors will not be able to wear face masks. We ask that fellow visitors are respectful and mindful of individual circumstances. If you have a condition that prevents you from wearing a face mask, we recommend that you help us to support you by wearing a lanyard from the hidden disabilities sunflower scheme or any other organisations who offer exemption cards. More information can be found at https://hiddendisabilitiesstore.com/for-you

What measures are in place to ensure social distancing?

We have significantly reduced the number of people who can visit us on any given day. There will be room inside the galleries to manage social distancing, and we’ve installed various reminder signs throughout the building.

Are you using a one-way system?

No, our galleries are large open spaces and we want you to still feel free to explore so there is no designated route or one-way system within them. We ask that you are respectful of others’ space and maintain a 2 m distance from other families at all times and to keep left on stairs.

Upon arrival please use the main entrance and exit via the link building next to the gift shop. A one-way system is in place for entry/exit. Please follow signs.

How are you keeping Glasgow Science Centre clean?

High level and deep cleans have been carried out prior to reopening. On a day-to-day basis we’ll have additional janitors keeping the toilets and communal areas clean, and you’ll also see our teams keeping galleries and exhibits clean throughout the day. If you have any concerns during your visit, please don’t hesitate to ask a member of the team.

How are you keeping Glasgow Science Centre ventilated?

Our galleries are all wide-open areas. Our airflow systems will be used to increase ventilation and we may, when the Scottish skies stay dry, open the windows. You may find due to increased ventilation that it is a bit colder than usual so please being a jumper in case you find it chilly.

How busy will it be?

If you’ve visited us before, you will know that we used to get very busy, especially during the holidays. As we are now limiting the number of visitors each day, the centre will not be busy inside. This will be a really good time to visit!

Are you complying with NHS Test and Protect?

Yes. Contact information will be made available to NHS Test and Protect should they require it. This information will be the person who made the booking only (not others in the party). NHS Test and Protect will then decide whether to contact you directly or not.

Can I book over the phone?

Yes, our team are here to support you if you can’t use the online ticket system. To book by phone please call us on 0141 420 5000 (1030 – 1500, 7 days a week.)

If you’re able to book online, please do so to keep our team free to assist people who aren’t able to.

How do I book a ticket if I am an essential carer?

All paying visitors who require special assistance are offered free admission for their carer. This can be booked along with your tickets online or over the phone. Please bring proof of your carer status to present on arrival.

On The Day

Frequently asked questions about what to expect on the day.

What do I need to bring with me on the day?

Please ensure you have your booking reference number. You do not need to print your email or show it on your phone as long as you have the reference number but please read all the information on it before you arrive.

If you have a Science Passport, gift voucher or corporate ticket please bring it with you. If you have booked a carer ticket, please bring proof of carer status.

You will get a ticket on the way into the car park, please bring this to the ticket desk with you.

Our enhanced ventilation may make it a bit chilly so you may want to consider bringing a jumper.

Please remember to bring your face mask.

What should I do when I arrive?

Follow signs for the main entrance closest to the river. You will not be able to enter via the doors next to the IMAX as this is now EXIT only.

Staff inside the main doors will direct you to a spot in the queue to check in.

Can I arrive earlier than my time slot?

If you arrive earlier than your time slot, you may be asked to wait outside before you enter depending on the number of visitors already inside.

What if I miss my arrival slot?

We know it may be tricky arriving within your time slot. However, we ask that you aim to arrive as close as possible to this to avoid having a queue build. If you are unavoidably delayed, you will still be able to access Glasgow Science Centre if you have a valid booking for that day.

Will there be any school groups in?

No, due to current restrictions in place we are not able to plan for reopening to schools visits in the short term. We will work as quickly as we can towards a safe resumption of activities with schools once restrictions allow. We anticipate this will may not be until 2021.

Facilities

Frequently asked questions about facilities that are available at GSC.

Are the toilets open?

Yes, the toilets will be open, including our new Changing Places toilet. Most toilet facilities will operate for one family at a time. Where this is not the case staff will be on hand to advise and support.

Are lifts in use?

Yes, our lifts will be for use by people with buggies, prams, or with accessibility needs.

However, there will be restrictions on numbers using the lifts at any given time.

If it is possible to visit without a buggy, we would advise you to do this to reduce time spent waiting for lifts.

Please ensure that social distance measures are being followed at all times.

Is the Café going to be open?

Yes, our Taste Café is open and will be operating on a limited capacity with table service. If you would like to join us for lunch, please pre-book a time slot and lunch here.

Please note table bookings are not valid without food pre-order.

Can I bring a picnic?

Yes, however, please note we only have a limited number of picnic spaces inside. The designated picnic area will be in the Clyde Suite on the ground floor and will be open from 11.30 - 14.00. Please wait to be seated by a member of staff on arrival.

We encourage the use of outside spaces for picnics and you are welcome to leave for lunch and then return. If you are doing this, please exit via the doors next to the gift shop and re-enter via the main doors which you used on arrival. You will be required to present your confirmation number upon re-entry.

Are lockers available?

Yes. However, only a limited number will be available to allow for social distancing when using them. We do ask that you try to limit the volume of personal belongings you bring into the building.

Is the gift shop open?

Yes, the gift shop will be open and will be operating a one-way system on your way out. Please note no cash will be accepted.

Is the car park open?

Yes, if you are visiting us you can pay for parking in advance with your tickets. If you are not visiting us but wish to use the car park, pay stations are situated in the car park.

Is the tower open?

No, the Glasgow Tower would normally close for winter in October of each year and therefore will not reopen until Spring 2021.

Is the IMAX open?

No, Cineworld IMAX is currently closed at the moment and we will update our website as soon as we have confirmation on a reopening date.

Is Whitelee Visitor Centre Open?

Yes, Whitelee Visitor Centre will only reopen on weekends from 10.00 - 17.00 from Saturday 3rd October. There will be a takeaway café service and access to toilets but no access to the exhibition or outdoor showers.

Rescheduling of Previous Events

Frequently asked questions about the rescheduling of previous GSC events.

When will the “Universe for beginners” course from March be completed?

We are planning to run the 3rd and 4th class from this series again at a future date to allow everyone to complete their course. We will be in touch as soon as possible with the dates of these classes. In the event that you are unable to attend the new dates we will make arrangements with you at that time to ensure you are able to complete the course.

I am waiting for an event to be rescheduled. When will it be?

We are planning to reschedule as many of our cancelled events as possible but with restrictions still in place on visitor numbers and our theatre spaces this may take us some time. If you had opted for tickets to be rescheduled but would like to discuss a refund, please email us at contactus@gsc.org.uk or call us on 0141 420 5000 (10.30 – 15.00, 7 days a week.)

Science Passport FAQs

Glasgow Science Centre would like to extend our thanks to our Science Passport holders for their continued support. Your commitment to us helps us to deliver our charitable mission and your messages of support throughout our closure have meant so much to us. We are looking forward to welcoming you back! Below are answers to some of the most common questions about visiting with your Science Passport. If you have any questions not covered here please contact our Sales and Membership Team at gsc.memberships@gsc.org.uk

Are you extending Science Passports?

Yes, we will be extending Science Passports to add on any days that you missed out on due to the closure. If your Science Passport was valid when we closed we will automatically add on the number of days you missed out on after 19th March 2020. We will not be sending out new Science Passport cards but if you gave us your email address when you bought your passport, we will email you to let you know your new expiry date. We aim to have emailed everyone by the end of October but please feel free to visit us before you receive the email.

I’m a Science Passport holder – do I need to pre-book?

Yes. We will be welcoming fewer visitors than normal to ensure that we can maintain social distancing measures according to government guidance. For this reason, we are operating a time entry system and are asking all visitors including Science Passport holders to pre-book here.

If you would prefer to book over the phone please call us on 0141 420 5000 (10.00 – 15.00, 7 days per week.)

There are specific visiting slots for Science Passport holders to allow us to welcome as many as passport holders as we can. We expect there to be a high demand for tickets, therefore, please only book if you fully intend to make a visit. We only have a limited number of tickets available each day and want to welcome as many people as we can.

If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email contactus@gsc.org.uk to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Visits that are booked but then not taken up has a direct impact on our future sustainability.

Why are there set times for Science Passport holders to book?

As a charity, operating with restrictions on the number of people who can visit poses a significant financial challenge in terms of bringing in enough revenue from day visitors to meet our costs. In normal circumstances without social distancing limitations, we can easily balance unrestricted visits from our passport holders with day visitors but this is significantly more difficult in the current circumstances.

We have tried to balance this with giving you a quality experience. We have decided initially to give priority access at 10.00 and 14.00 access when we expect to be quieter and the experience to be more free-flow than when our day visitors are arriving. We hope these are comfortable times for arrival for you and your family.

We want you to know we really value our Science Passport holders and have ensured the ratios of available tickets for Science Passport holders actually exceeds our normal visitor patterns particularly in the October school holidays. We will also look to increase availability for Science Passport holders as soon as possibly when restrictions allow.

How can I contact GSC?

If you have any questions you can contact us at gsc.memberships@gsc.org.uk and our membership team will get back to you as soon as we can. We are still adjusting to the new normal too and are working from home so this is the best way to get in touch with us. If you would like to chat over the phone please include a phone number in your email and we will be happy to call you.

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