Terms and Conditions

You are purchasing tickets from Glasgow Science Centre (Trading) Limited with registered offices at 50 Pacific Quay, Glasgow, G51 1EA

1.GENERAL

We sell tickets on our own behalf and on behalf of partner organisations. The quantity of tickets made available for sale by us vary on an event by event basis. Tickets are generally sold through several distribution points, including online, phone and in person at our box office. All distribution points access the same ticketing system and inventory, therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may be made available at our discretion.

To purchase items from us online, you must be 18 or over and have a valid credit/debit card issued in your name.

1.1 DAY TICKETS

 All ticket purchases are subject to adherence with our safety guidelines. Visitors must not visit if they are experiencing symptoms of Cov-19. We recoomend that visitors aged 12 years old or over wear a face mask during their visit unless exempt.

 If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email contactus@gsc.org.uk to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Any bookings that are unused and not cancelled, for the reasons above, by email in advance of arrival time will not be refunded.  

If you purchase Science Passport Entry you require to have a valid Science Passport or you will be charged full admission 

If you purchase Corporate Ticket Entry you require to have a valid Corporate Ticket(s) and redeem the ticket(s) or code(s) on arrival or you will be charged full admission 

Carer ticket holders require proof of carer status on arrival or you will be charged full admission

The Science Show Theatre and some exhibitis are currently closed. 

Some areas including the big explorere may be closed fro cleaning throughout the day. 

 

1.2 PLANETARIUM TICKETS 

Please arrive at the Planetarium 10 minutes before the scheduled start time.

Doors close 5 minutes after the start time. The Planetarium experience requires darkness inside so we are unable to open the doors to permit latecomers to enter.

On entry to the Planetarium, you will be seated by staff. We appreciate your patience while everyone is seated.

 

1.3 IMAX TICKETS

Tickets for IMAX at Glasgow Science Centre are sold directly by Glasgow Science Centre or through our ticketing partner Ticket Tailor and are covered by our Privacy Policy.

Tickets are sold at the price displayed on the site for the relevant film and showing time. If you have purchased concession ticket proof of age or student status may be required on entry to the cinema.

Ticket prices include all fees and 3D glasses if attending at 3D screening

Seating is unallocated unless otherwise specified at the point of purchase. Where seating is allocated at the time of booking you must use the location you have booked. We will endeavour to ensure that you are provided with the seat that you have booked. However, we cannot guarantee the seating allocation and shall reserve the right to make changes at our discretion.

Films will start as close as possible to the advertised film time. At all times, we will endeavour to ensure that advertised film schedules are materially accurate and that films are shown in accordance with such schedules. However, we cannot always guarantee the accuracy of the advertised schedules. We also reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if necessary for any reason.

 

Photographic identification (for example driving licence, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films. For full details visit https://www.bbfc.co.uk/about-classification/ratings-info

Rating

Who can access

Conditions

U

A U film should be suitable for audiences aged four years and over

 

PG

General viewing, but some scenes may be unsuitable for young children.

 

12A

No one younger than 12 may see a 12A film in a cinema unless accompanied by an adult. Adults planning to take a child under 12 to view a 12A film should consider whether the film is suitable for that child. To help them decide, we recommend that they check the Ratings Info for that film in advance.

Please note anyone under 16 must accompanied by an adult over 18 at IMAX at Glasgow Science Centre

15

No one younger than 15 may see a 15 film in a cinema. Proof of age may be required

Please note anyone under 16 must accompanied by an adult over 18 at IMAX at Glasgow Science Centre

18

No one younger than 18 may see a 18 film in a cinema. Proof of age may be required

 



 

1.4RESCHEDULED TICKETS

If you have been contacted by us to re-book tickets from cancelled events  you can only book teh number of ticket stated in your email. Only bookings from contacted ticktet holders are valid. 

 

1.5 TASTE CAFE BOOKINGS

Table bookings are not valid without pre-booking food

We are you to return you table within 40 minutes

 

 

1.6 GIFT VOUCHERS 

Gift vouchers for day tickets offer admission to the Science Mall at GSC during advertised standard operating hours. Vouchers cannot be used for entry to special events. Current standard hours are 1000 - 1700 weekends and holidays only. Pre-booking is required and limited tickets are available each day.   
Monetary Value gift vouchers can be used for the purchase of Day Tickets, Special event tickets, Meals in our café and in our shop. They cannot be used as part payment for Corporate events or at licenced events for the purchase of alcohol.  They cannot be used in any form at events where Glasgow Science Centre is the venue but not the host. 
All vouchers are sold subject to Glasgow Science Centre’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies. 
 

2. CONTRACT

Any purchase of an item from us is subject to (i) these terms and conditions; (ii) any special terms and conditions which may be displayed on our website; and (iii) Glasgow Science Centre’s right to refuse admission.

Your contract for purchase of a ticket starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased tickets. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.

We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.

3. PRICES AND FEES

Purchases from us may be subject to a per-item service charge and a non-refundable per-order delivery fee.

4. CANCELLATIONS

If you have purchased a ticket you are not entitled to cancel your purchase. Tickets are non refundable and non transferable.

If you have purchased a Science Passport membership you are entitled to cancel it within 14 days of purchase. You will however be charged normal admission rate for any use of the centre within the time that the membership has been valid.

5. DELIVERY

Tickets should be emailed to you within 3 hours to the email you have provided when booking. If you have not received your tickets within 24 hours of booking please contact us at bookings@glasgowsciencecentre.org or by calling 0141 420 5000.

If you have ordered tickets which are being sent by post, all postal tickets are sent recorded delivery. If you have any concerns that your tickets have not arrived please contact us at bookings@glasgowsciencecentre.org

6. TICKETS

Any ticket you purchase from us remains the property of Glasgow Science Centre and is a personal revocable license which may be withdrawn and admission refused at any time.

Glasgow Science Centre reserves the right to not issue replacement tickets for any lost, stolen, damaged or destroyed tickets.

When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen.

It is your responsibility to check your tickets. Please contact us on 0141 420 5000 if there are any errors you wish to discuss.

Tickets sold are subject to restrictions on entry. Any ticket holders under the age of 16 must be accompanied by an adult over the age of 18.

There are occasions on which our opening hours may vary. These will be displayed on our website and social media channels as soon as operationally possible. It is your responsibility to ensure that you read all notifications displayed on our website relevant to the date of your visit.

7. EVENT

You will be notified by email if an event has been cancelled or entry times change. It is your responsibility to check emails for this information.

Please note that advertised start times of events are subject to change.

Tickets are sold subject to Glasgow Science Centre’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies.

8. REFUNDS

Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s).

Rescheduling: If an event is rescheduled, you will be offered tickets at any rescheduled event of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within the deadline set in communication about rescheduling.

To claim your refund, please call 0141 420 5000. Calls are charged at standard rate.

Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Glasgow Science Centre shall not be liable to you for any loss of enjoyment or wasted expenditure.

 If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email contactus@gsc.org.uk to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Any bookings that are unused and not cancelled, for the reasons above, by email in advance of arrival time will not be refunded.  

9. ADMISSION AND ATTENDANCE

Glasgow Science Centre reserves the right to refuse admission should patrons breach any terms and conditions or behave in a manor that is disruptive to other attendees. You may be subject to security searches prior to or during the event and may be asked, at a Duty Mangers discretion, to leave if you appear to be under the influence. 

Every effort to admit latecomers will be made but admission cannot always be guaranteed.

Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.

10. QUERIES AND COMPLAINTS

If you have any queries or complaints regarding your purchase, contact us, quoting your booking reference number.

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