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FAQs

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Visiting Glasgow Science Centre

Frequently asked questions about visiting Glasgow Science Centre for the day

Do I need to pre-book?

We recomend that you pre-book your visit to save you time when you arrive but you are able to pay in on arrival if you would prefer. 

 

Can I book over the phone?

We do not currently offer over the phone booking. If you require assitance to book please email [email protected] and our team will support you. 

I’ve pre-booked, can I cancel or amend my booking?

Tickets are non refundable and non transferrable. In the event that you’ve made an error in your booking, or if you absolutely can’t make the dates you’ve booked due to unforeseen circumstances please email [email protected] and we will try to rebook your tickets if possible. 

How do I book a ticket if I am an essential carer?

All paying visitors who require special assistance are offered free admission for their carer. This can be booked along with your tickets online. Please bring proof of your carer status to present on arrival.

Why do I have to book a time slot?

To help reduce queues and monitor capacity visits need to be pre-booked in a timeslot. Please dont worry if you are running late for your Day Entry timeslot you will still be premitted entry. 

If you are attending an event please check your confirmation or information on late arrival as it is not always possible to allow entry. 

Are visits time-limited?

No, you are welcome to stay for as long as you would like until we close on the day of your visit. You can check our opening times here.

I have been given a corporate code for entry how do I use it?

Please book your day tickets using the Corporate Ticket Holder option.  If you have a code from your organisation you do not enter this on the website but you do need to bring it with you on the day to validate your booking.  

You must ensure you bring your code with you to be redeemed on the day or you will be charged full price for admission on arrival. 

 

I have a gift voucher how do I use it?

All vouchers can be used in person only for ticket or membership purchases. Please bring your vouhcers to the ticket desk when you arrive. 

Vouchers can also be used in our shop, cafe and coffee shop. 

If you have a Newton Fligth Academy Gift Voucher click here 

Can I buy gift vouchers?

Yes, you can purchase science centre gift vouchers here

Can I book with the Scotland Loves Local - Glasgow Card

Yes, we accept the Glasgow Gift Card in person for purchases at our ticket desk. 

Can I buy a Science Passport?

Yes! Science Passports can be purchased here  

How do I get my tickets?

Shortly after booking you will receive a confirmation email with your booking reference number on it. You need to bring your booking reference number with you on the day. You will be checked in using this when you arrive. There’s no need to print your email out.

If your email doesn’t arrive within 3 hours of booking, please make sure check your junk mail folder before contacting us at [email protected]

If you think you have entered the wrong email address when booking, please email us.

What will you do with my personal information after I book online?

You can find our privacy policy here.

 

What is there to do for under 7s?

The answer is, there's lots to do at Glasgow Science Centre for the wee ones!

Here are some suggestions for interactive exhibits across the science centre that are especially suitable for under-7s exploring their curiosity.

Do you allow dogs?

We welcome assistance dogs to Glasgow Science Centre.

More information about visitor accessibility.

Does Glasgow Science Centre offer a blue light discount?

Currently we don’t provide a discount for blue light card holders or NHS employees?  

Does Glasgow Science Centre offer a discount for those claiming universal credit?

Currently, we don't offer a discount to those claiming Universal Credit and are not part of the Universal Credit Days Out scheme. 

Does Glasgow Science Centre offer free entry to blue peter badge holders?

Glasgow Science Centre is not part of the Blue Peter Attractions scheme. There is no discount for Blue Peter Bagde holders.

On The Day

Frequently asked questions about what to expect on the day.

What do I need to bring with me on the day?

Please ensure you have your booking reference number. You do not need to print your email or show it on your phone as long as you have the reference number but please read all the information on it before you arrive.

If you have a Science Passport, gift voucher or corporate ticket please bring it with you. If you have booked a carer ticket, please bring proof of carer status.

You will get a ticket on the way into the car park, please bring this to the ticket desk with you.

 

What should I do when I arrive?

Staff inside will direct you to a spot in the queue to check in.

What if I miss my arrival slot?

Our timeslots help us to control the flow of visitors into the Science Centre. Please dont worry if you are running late for your Day Entry timeslot you will still be permitted entry. Equally you will stil be allowed entry if you are early as long as you arrive after we open. 

How do I get there from Exhibition train station?

Follow signs through the covered walkway from Exhibition Train Station to the SEC. Walking south towards the river Clyde, pass by the SEC Armadillo to reach Bells Bridge. Cross the river using Bells Bridge, then turn right, and walk alongside the river past the BBC Scotland building to reach Glasgow Science Centre. (12-15 mins).

Facilities

Frequently asked questions about facilities that are available at Glasgow Science Centre.

What toilet facilities are available?

Fully accessible toilets and baby changing areas are available within all areas:

  • Science Mall - Ground Floor, Floor 2 and Floor 3.
  • IMAX - Ground Floor.
  • Baby changing facilities are also available in the Children's Reception Area / Cloakroom on the Ground Floor.
  • A Changing Places toilet - Ground Floor.
  • A Family Room - Ground Floor.

How do you move between floors?

The main access to the Science Mall is via an escalator from the ground to the first floor. There are stairs with handrails between the first, second and third floors. In addition, there are two lifts that operate between all floors of the Science Mall.

In the IMAX, there are stairs with handrails between the foyer and the first floor of the building. In addition, there is a lift. 

Are there lifts at Glasgow Science Centre?

Yes, there are lifts available in the Science Mall and in the IMAX.

Please note that our lifts are prioritised for use by people with buggies, prams, or accessibility needs. If it is possible to visit without a buggy, we advise you to do this to reduce the time spent waiting for lifts.

Further information on visitor accessibility.

When are the cafe and the coffee shop open?

The main café is open at weekends and on local school holidays and serving meals from 11.30 to 15.00. 

There's a fabulous Coffee Shop to be found on the ground floor in the IMAX Theatre at Glasgow Science Centre selling a selection of hot and cold drinks, cakes and pastries, sandwiches, toasties and treats. It is open from 10.00 to 17.00 on days that the science centre is open.

Can I bring a picnic?

Yes, however, please note we only have a limited number of picnic spaces inside.

We encourage the use of outside spaces for picnics, and you are welcome to leave for lunch and then return. If you are doing this, please exit via the doors next to the gift shop and re-enter via the doors which you used on arrival. You will be required to present your confirmation number upon re-entry.

Are lockers available?

Yes. However, only a limited number will be available. We do ask that you try to limit the volume of personal belongings you bring into the building.

Is there a car park at Glasgow Science Centre?

Yes, if you are visiting us you can pay for car parking in advance with your tickets. If you are not visiting us but wish to use the car park, pay stations are situated in the car park.

Further information about car parking at Glasgow Science Centre.

Other ways to get to Glasgow Science Centre.

Science Passport FAQs

Below are answers to some of the most common questions about visiting with your Science Passport. If you have any questions not covered here please contact our Sales and Membership Team at [email protected]

I’m a Science Passport holder – do I need to pre-book?

We recomend that you pre-book your visit to save you time when you arrive but you are able to book in on arrival if you would prefer. 

Can I renew my Science Passports?

Yes you can renew your Science Passport at our ticket desk. 

  

Has my Science Passport expired?

If you are unsure if your Science Passport has expired please contact us with your name, postcode and Science Passport Numbers (if you know them) and we will check the details for you. 

 

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