Science Passport FAQ's
Glasgow Science Centre would like to extend our thanks to our Science Passport holders for their continued support. Your commitment to us helps us to deliver our charitable mission and your messages of support throughout our closure have meant so much to us. We are looking forward to welcoming you back!
Are you extending Science Passports?
Yes, we will be extending Science Passports to add on any days that you missed out on due to the closure. If your Science Passport was valid when we closed we will automatically add on the number of days you missed out on after 19th March 2020. We will not be sending out new Science Passport cards but if you gave us your email address when you bought your passport, we will email you to let you know your new expiry date. We aim to have emailed everyone by the end of October but please feel free to visit us before you receive the email.
I’m a Science Passport holder – do I need to pre-book?
Yes. We will be welcoming fewer visitors than normal to ensure that we can maintain social distancing measures according to government guidance. For this reason, we are operating a time entry system and are asking all visitors including Science Passport holders to pre-book here.
If you would prefer to book over the phone please call us on 0141 420 5000 (1030 – 1500, 7 days per week.)
There are specific visiting slots for Science Passport holders to allow us to welcome as many as passport holders as we can.
We expect there to be a high demand for tickets, therefore, please only book if you fully intend to make a visit. We only have a limited number of tickets available each day and want to welcome as many people as we can.
If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email email@example.com to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Visits that are booked but then not taken up has a direct impact on our future sustainability.
Why are there set times for Science Passport holders to book?
As a charity, operating with restrictions on the number of people who can visit poses a significant financial challenge in terms of bringing in enough revenue from day visitors to meet our costs. In normal circumstances without social distancing limitations, we can easily balance unrestricted visits from our passport holders with day visitors but this is significantly more difficult in the current circumstances.
We have tried to balance this with giving you a quality experience. We have decided initially to give priority access at 1000 and 1400 access when we expect to be quieter and the experience to be more free-flow than when our day visitors are arriving. We hope these are comfortable times for arrival for you and your family.
We want you to know we really value our Science Passport holders and have ensured the ratios of available tickets for Science Passport holders actually exceeds our normal visitor patterns particularly in the October school holidays. We will also look to increase availability for Science Passport holders as soon as possible when restrictions allow.
How can I contact GSC?
If you have any questions you can contact us at firstname.lastname@example.org and our membership team will get back to you as soon as we can. We are still adjusting to the new normal too and are working from home so this is the best way to get in touch with us. If you would like to chat over the phone please include a phone number in your email and we will be happy to call you.