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Science Passport FAQ's

Glasgow Science Centre would like to extend our thanks to our Science Passport holders for their continued support. Your commitment helps us to deliver our charitable mission and your messages of support throughout our closure have meant so much to us.  We are looking forward to welcoming you back!

 

Below are answers to some of the most common questions about visiting with your Science Passport. If you have any questions not covered here please contact our Sales and Membership Team at at  contact.us@gsc.org.uk.

When will Glasgow Science Centre reopen?

Glasgow Science Centre is reopening on 25 June. We plan to be open 1000 – 1700 daily throughout the school summer holidays.  

Visits will need to be booked in advance online or over the phone and go on sale at 1000 on the 21 June. 

You can find more information on our reopening here 

Are you extending Science Passports?

Yes, we are extending all passports to cover both periods that Glasgow Science Centre has been closed, 20/3/2020 - 3/10/2020 and 20/12/2020 until when we plan to reopen on 25/06/2021.

You should have received an email from us (around 4pm, 16 June) to confirm your new expiry date as we will not be sending out new cards. If you haven’t we may not have an up to date email address for you so please contact us  

I’m a Science Passport holder – do I need to pre-book?

Yes. We will be welcoming fewer visitors than normal to ensure that we can maintain social distancing measures according to government guidance.  For this reason, we are operating a time entry system and are asking all visitors including Science Passport holders to pre-book here.  

If you would prefer to book over the phone please call us on 0141 420 5000. 

There are specific visiting slots for Science Passport holders to allow us to welcome as many as passport holders as we can.  

We expect there to be a high demand for tickets, therefore, please only book if you fully intend to make a visit. We only have a limited number of tickets available each day and want to welcome as many people as we can. 

If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email contactus@gsc.org.uk to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Visits that are booked but then not taken up has a direct impact on our future sustainability. 

Why are there set times for Science Passport holders to book?

As a charity, operating with restrictions on the number of people who can visit poses a significant financial challenge in terms of bringing in enough revenue from day visitors to meet our costs. In normal circumstances without social distancing limitations, we can easily balance unrestricted visits from our passport holders with day visitors but this is significantly more difficult in the current circumstances.  

We have tried to balance this with giving you a quality experience. We have decided initially to give priority access at 1000 and 1400 access when we expect to be quieter and the experience to be more free-flow than when our day visitors are arriving. We hope these are comfortable times for arrival for you and your family.   

We want you to know we really value our Science Passport holders and have ensured the ratios of available tickets for Science Passport holders actually exceeds our normal visitor patterns particularly in the school summer holidays. We will also look to increase availability for Science Passport holders as soon as possibly when restrictions allow. 

There are lots of new exhibits at GSC which have been installed since we closed so we look forward to welcoming you back to see everything that has changed.  

How do I book in with other members of my family who do not have a Science Passport?

Please book the closest day ticket time to the Science Passport arrival time. It is no problem for you to arrive together at either booked time. 

Can I renew my Science Passports?

For the moment we have decided to suspend all sales and renewals of Science Passports. We are reviewing the scheme to see how we can continue to offer the best experience while considering the restrictions and uncertainty imposed by the pandemic. Look out for updates by subscribing to our email newsletter here 

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