Operations Supervisor
Reference: 234
Contract: Permanent, Annualised, 37.5 hours per week
Salary: £29,874.00 per year
Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.
We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.
Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.
Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.
Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:
We strive for excellence
We are inclusive
We innovate
We collaborate
ABOUT THE ROLE
An exciting opportunity has arisen to join the Operations Team.
This varied role is instrumental in line management and supervision of staff across all customer-facing areas, including front-of-house, food and beverage outlets, gallery floors (including Newton Flight Academy, Planetarium and SST), Corporate Events, Gift Shop, Car Park Operations, IMAX and Tower. While experience in visitor attractions or cultural venues are valuable, we are also keen to hear from applicants with a background in hospitality, catering, events, or retail operations who can bring fresh perspectives and operational expertise to our team.
This role requires you to assist the Operations Mangers with the day-to-day management of all areas, and to act as appointed person (Duty Manager) for specific events where required.
As well as to implement the GSC Customer Service promise. Offer a fun, safe and welcoming environment to all customers and to provide an integrated, co-ordinated and professional level of service to our customers at point of contact.
If this sounds like you then we would love you to get in touch! Here is what we offer our employees.
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Free employee access to the science mall
- Enhanced maternity leave
- Enhanced paternity leave
- Free on site parking
- Bus ticket discounts
- Health & wellbeing programme
- Life insurance
- Sick pay
Work Location: In person
How to apply
For consideration in this role, please complete an application form and submit your CV online.
We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.
The closing date for applications is Friday 2nd October 2026 at 12 noon.
Please find links to the application form and equality monitoring form below.
Application Questions
As part of your application you will be asked to answer the following question. Your application will be assessed solely on the answers you provide to these questions, and the selection panel will not see any CVs or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. Please see the working at GSC section of our website for further information on how we recruit.
Your application will be assessed solely on the answers you provide to the application questions and any over reliance of AI software/tools may have a detrimental impact on your application. AI detector software will be used to screen applications that are considered to be overly reliant.
Remember, while AI can assist your application, your unique knowledge, skills and experience along with personal motivations and values are what truly stand out in our process.
Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers will not be reviewed in sequence and so references should not be made between questions.
Each answer has a limit of 500 words.
Q1. Please tell us about the experience, skills, and knowledge you have gained through your work, volunteering, or other activities that make you suitable for this role. In your response, please explain how your experience relates to one or more of the following areas:
- supervising, training, or managing staff
- cash handling and financial control
- leading operations or activities in a front-of-house environment, food and beverage outlet, retail setting, commercial event, or similar customer-facing operation.
Please provide specific examples to demonstrate your experience and the impact of your contribution.
Q2. Supervisor roles often involve balancing customer needs, operational requirements, and the needs of a team. Tell us about a time when you had to manage competing priorities in a busy environment. What was the situation, how did you decide what to do, and what was the outcome?
Your application will be assessed solely on the answers you provide to the questions. Answers will not be reviewed in sequence and so references should not be made between questions or include any personal details. The selection panel will not see any CV's or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. More information on how we recruit is available on our website.
Accessibility
Should you require an application in a different format please email [email protected]
Additional Information
We are equal opportunities employer and welcome applications from people of all backgrounds.
Your donations make a real difference!
As a registered Scottish charity, our mission is to engage and inspire people of all ages and backgrounds to discover and enjoy science. Your generosity will allow us to continue to provide fun and informative outreach programmes for young people and to work with communities from the local area and across Scotland, making a real difference to people's lives. We appreciate your support.
Science Passport
Get unlimited access to the Science Mall for a year when you become a member of our Science Passport scheme.
Price
£44.25 per adult | £39.45 per concession | £34.50 per child | Under 3s go free!
Buying a Science Passport
The best way to purchase is online as you will be able to manage your Science Passport and renew through your online account in future and we will keep you up to date when your year is nearly up.